Jason was very thorough and cooperative. I appreciate his help in resolving this claim.
Thuy from AZ
| March 08, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Robert from CA
| March 07, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I experienced very professional and helpful assistance on this matter.
Vicky from CA
| March 07, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★☆☆☆
The claim rep was not clear in explaining my coverage and the overall claim process. Did not communicate clearly to the adjuster the specific nature of my claim. This results in my having to file a second claim.
Our response:
We tried to contact our policyholder to help resolve this issue. Our policyholder did not respond to our request..
Jayne from CA
| March 07, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Mary from NC
| March 07, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Pamela from NJ
| March 07, 2016
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★☆☆
It was very difficult to get in contact with the representative from Stillwater. I am still unsure of what/how much money I owe and to whom. Everything has been handled and I am ultimately satisfied with the results, however there was a lot of confusion and communication issues.
Our response:
We reached out to our policyholder after reading this survey and discovered that our customer was no longer confused. The issue had been resolved.
David from NJ
| March 07, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I am very pleased. My claims adjuster (Mark) was very professional and knowledgeable. He always responded to emails promptly and walked me through the process. Thank you for assisting me during this stressful time.
Stephen from FL
| March 07, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Elena from PA
| March 07, 2016
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The claim rep was horrible. Never reponded to questions. Has little knowledge. Tried to play husband/wife against each other. Not responsible/helpful. Mgr. didn't get it either.
Our response:
We tried to contact our policyholder to discuss this feedback. Our policyholder did not respond to our request.
