Wes was courteous and handled my case with experience and empathy. He answered all my questions.
Chrishantha from NJ
| June 30, 2015
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
The adjuster/claim officer never followed through to explain the charges of the claim. I have made several calls to him and left VMs. I was charted with the co-payment when the fault was at my neighbors. They didn't follow through or force the neighbor to pay for the damages to my property. The insurance company does nothing.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Carl from NJ
| June 22, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Sorry for the delay. I got names of three contractors and the job is being completed today. He signed off on the estimate, gave me a senior discount and a military discount and did the work on both decks. It's safer now to use. Thanks for all your help.
John from NM
| May 24, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
It was very easy to do the claim once the paperwork arrived.
Daren and Tanja from TN
| October 23, 2004
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Matthew from VA
| August 26, 2002
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
We had mold discovered in our house where we had to vacate. I tried to call Charles three times and no reply. We got the reimbursement which seem low. No communication from Stillwater during the stress and events was very frustrating.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request. We reopened the file to handle mold estimate that had not been addressed yet.
