There were various people that I spoke to who were either very helpful and unhelpful which is why I put "yes" & "no" to professional treatment. No one seemed to be on the same page as to how to proceed with my claim. One person said "wait" to get a contractor and save my receipt and then others said wait and told the contractors to "wait" which exceeded the time needed to fix my walls and rug.

Fast and no hassle.

I'm a little confused as to why the check was made out to me and Sun Trust. I found it very inconvenient and so did the second bank I had to present the check to. Otherwise all went well.

I have to say I am totally satisfied and maybe more so with the way you have handled my claim and I thank Marlene especially for assistance and rapid help she provided.

Thank you so much for your kindness and courtesy in dealing with my needs at times I called when I needed assistance from all of you. May God bless you all. With my sincere appreciations, thanks!

Thank you for all your help!

No comments submitted.

No comments submitted.

Mark was very direct, understanding, thorough and all went as he said it would. He laid out the steps and we plodded along. I hate having a claim, because not all was replaced or can be, but grateful for the treatment received.

We left several messages, countless phone calls that were not answered or returned to discuss the unsatisfactory decision made on behalf of the claim rep and a very poorly skilled, inexperienced field adjuster. We have been very unfairly treated and since we cannot get anyone to return our calls, are going forward with filing a complaint with the Arkansas Insurance Commission.