This was my first homeowners insurance claim I've ever had and it was handled so well. Thank you!
Deborah from CA
| August 07, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Ms Lippe was kind and compassionate. I lost jewelry that was more than fifty years old. Rings that represented cherished memories of my past. I sincerely felt and still feel the sense of loss. However, this process was aided by the rapid response and recovery. I appreciate all of her efforts.
Thomas from MA
| August 07, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jasmine was excellent!
Chanfresh from VA
| August 07, 2015
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Francisco from CT
| August 05, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Good job. Keep it up!
Xinli from VA
| August 05, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Russell from VA
| August 05, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments suggested.
Olga from CA
| August 04, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jasmine has been amazing, very kind and listens with genuine care. I am sure she has heard it all before, yet she makes me feel like I am the only one. Thank you so much. You have made this experience tolerable. I don't care to repeat it, but Jasmine helped me a lot.
Kevin from OR
| August 03, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
So pleased with the promptness and the painless process of the claim. Thank you!
Natacha from MD
| August 03, 2015
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
The first adjuster was absent, never returned my calls. Never answered emails or responded to my faxes.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.