Kati was absolutely fabulous. This was a very stressful process and situation and she handled it wonderfully. I hope to never have to file a claim again, but if so I am so glad to work with you guys. Thanks for the wonderful service!
Marina from VA
| August 21, 2015
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★★☆☆
No comments submitted.
John from VA
| August 21, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Erin from VA
| August 15, 2015
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Delores from TN
| August 15, 2015
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The time frame for this claim was totally unreasonable. The lack of response and apparent lack of concern was appaling. It it had not been for one rep, I feel that we would still be waiting to hear from Stillwater.
Gregory from WA
| August 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Delmar from AZ
| August 13, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Margaret from OH
| August 08, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you!
Gene from MD
| August 08, 2015
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Besides the handling of the latter part of the claim by Wes, the other process was handled poorly.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
