I have never been this type of ordeal before so I was a little lost. Ms. Lippe was very nice and explained everything and answered all questions. Thank you.
Haresh from NJ
| January 06, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Terry from CA
| January 06, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Silverio from CA
| January 06, 2016
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
They were helpful. I just felt it took too long for a decision to be made and therefore my claim was accepted 2 months after I made it.
Kimberly from NJ
| January 06, 2016
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
I will be contacting a private adjuster as well as the insurance commission. The claim payout is not acceptable. I was given nothing but the run around since the claim was submitted. I was told that the value of the claim was what was taking so long! I'm completely disgusted.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Phillip from OH
| January 06, 2016
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Very poor. Very little communication. Very misleading. Will be looking for another and better agency!!!
Our response:
We contacted our policyholder for additional feedback. We discussed his specific insurance policy including coverage, deductibles and limits.
Lisa from CA
| January 06, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
I was not given a detailed itemized notification on how the payment was adjusted. I don?t believe the payment I was given will cover all repairs that are needed.
Our response:
We contacted our policyholder for additional feedback and to discuss the claim.
Joseph from CA
| January 06, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Clemente from CA
| January 06, 2016
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I'm very happy with the way that you handle business. I will surely recommend you to anybody else who needs home insurance.
