Thank you for doing this in a timely manner. It was very traumatic for me to be displaced from my apartment for 6 days. I almost lost my precious pets. Thank you again.
Azita from MA
| December 16, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you for listening to me, handling my case like family and not like my insurance company! And, last but not least, acting fast when I really needed it.
Nick from NY
| December 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
After the paperwork was submitted to Lori, she called and thoroughly explained the coverage. Overall, I was very pleased with the amount I received.
Jennifer from DE
| December 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Hong from CT
| December 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
No comments submitted.
Joseph from NY
| December 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Ken from AZ
| December 14, 2015
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
My claim is still not properly settled. Calls to my rep are ignored. Overall it's been a long frustrating process for what is not a large claim. My rep is simply not interested in resolving claims, returning calls or showing any courtesy.
Our response:
We contacted this policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Marilyn from CA
| December 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
The only problem is the limitation of our insurance to $2500 - we have coverage for $500,000 of personal property.
