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I believe the time frame from Dec. to March 10 speaks for itself. There was a discrepancy in the beginning whether the claim would be more than the deductible BUT when we decided to go ahead with the filing it took 2 visits to our agency and at least... show more I believe the time frame from Dec. to March 10 speaks for itself. There was a discrepancy in the beginning whether the claim would be more than the deductible BUT when we decided to go ahead with the filing it took 2 visits to our agency and at least 8 phone calls to Stillwater before an adjuster visited (who, by the way, was very nice and professional). P.S. Thank you for finally ending this and for the check for repairs and replacement! show less

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There is remaining balance of my personal laptop damaged. They won't refund the money I wanted, like to get the money for it. I moved my insurance. I called you 5 times trying to get hold of someone so they can help me out. Still no one helped me. I am done with this and am going to Yelp as well.

Samantha was very helpful explaining and taking us through the claims process.

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Having never filed a claim before, this was all new to me and Matt was very patient and explained each step to me. He kept me advised every step of the way and was prompt and extremely courteous and professional.