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You should make it mandatory process for the agents to explain policy entirely to their customers. Not being explain policy & its consequences for the claim we had result in loss of customer. Best example is our claim as we haven't received even 5% of our loss due to burglary. I know agents wants to hide main parts to take business but it's not a good ethic or professional. Thanks.

Our estimated amount given by our contractor was $10,500 and the insurance company paid us only $1,722. The representative was here from the insurance company and told us that whole roof need to be replaced. We cannot do any patch work on the roof si... show more Our estimated amount given by our contractor was $10,500 and the insurance company paid us only $1,722. The representative was here from the insurance company and told us that whole roof need to be replaced. We cannot do any patch work on the roof since it's completely destroyed by wind at certain places. They did not even call us to notify what was happened. We are really unsatisfied by your service and would never recommend you to anyone in the future. show less

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I thought Lotte was very nice.

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I think you really have to "hand hold" & "crawl" through the process w/ each client. Something as simple as asking "did you read your mail" has consequences. Example forms would be good too. It's not an everyday process...