I never received communication regarding the claim for my house despite calling and emailing multiple times. My neighbor's garage was handled quickly but I could not get any communication about my own house. I cancelled the policy due to this.

A tree fell on the roof, damaging the exterior and some of the interior of the house. The process was very long, approximately 3 months until we received two checks for an amount less than the cost of the entire work. The insurance refuses to pay any damage to the interior of the house.

The initial claim was filed/reported at the end of April 2025. We are in July and still waiting for the claim. The initial inspection missed several damages. The adjuster never responds to calls, often the call is escalated. Supporting information wa... show more The initial claim was filed/reported at the end of April 2025. We are in July and still waiting for the claim. The initial inspection missed several damages. The adjuster never responds to calls, often the call is escalated. Supporting information was submitted to adjuster but he never reviewed them. I have to constantly follow up with him. when I get him on the call that's when he starts looking at what has been submitted. It seems he has a heavy case load according to him. Overall not at all happy with Stillwater. show less

I tried to call to talk to the person handling my claim. They no longer worked for you. I had to jump through hoops to get answers.

At the beginning of the claim, contact/communication was exceptional. Ericka was fantastic with keeping in touch with me but seemed to be ignoring the contractors and other companies that helped with the cleanup. Originally, it seemed that things were moving along at a reasonable pace, but then took a month with little to no communication on how long it would take or why.

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At every turn you delayed/closed claims, knowing full well there was more. You added stress beyond measure to this process that has no monetary or means to recoup. Always the adjuster was "out of office, system malfunctioning, in a meeting, in traini... show more At every turn you delayed/closed claims, knowing full well there was more. You added stress beyond measure to this process that has no monetary or means to recoup. Always the adjuster was "out of office, system malfunctioning, in a meeting, in training..." Every single time I called. Emails were NEVER answered. Only got movement by threatening contacting insurance commissioner. Very bad customer service. Your adjusters are very skilled at looking at your bottom line - not my best interests. Horrible experience except with the "intermediaries" but even half of them do not seem to follow through. If I could give negative 1000 stars I would due to the mental stress and anguish caused by this process. show less

Took too much time to get this done from 4/17 to 6/10 and not contacted about the matter was not professional when talking too. And with an attitude. An inspector that came out to the house too. Have this insurance a long time from 2015 to 2025 and never had an issue or a claim til now.

First claim in 20 years!

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