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This claim was for a leak coming from my master bath into my neighbor's unit. Andy helped calm me down as it felt like my house was falling apart.

Andy was very helpful during this stressful time!

This claim was after my initial bathroom claim. Andy helped expedite this garage claim because he had all the HOA docs. Great customer service.

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The agent sent payment and closed claim without discussing it with us to decide how we would like to proceed. She did not put installation in the claim. I felt she took a long time to handle the claim and rush the close of the claim. I was not satisfied with her service. The adjuster was more informed than her.

Our claims agent didn't respond to emails or voicemails. We had to speak to her supervisor, Chad, to get anything accomplished. We did things in a timely fashion and were not given the same professional courtesy.

I was disappointed with the lack of communication. I called my inspector and emailed with no response until I spoke with a supervisor.

I know it was a busy time and there were a large amount of claims, but it would have been nice to have the adjuster update me in the claims process. My agent was very helpful to me in getting in touch with the adjuster for me.