Why my premium went up $100?! Why buy/have insurance if you use it your premium goes up?
Phyllis from AZ
| October 15, 2025
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Katherine from CA
| October 08, 2025
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Jamar failed to return my calls. After the determination, I called him four times without a return call.
Our response:
We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.
Harry and Cherienne from ID
| October 08, 2025
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★★★☆☆
Combination of both claims. First claims there was a huge 6-7 week delay; we were passed around from agent to agent. Second claim was handled quickly.
Michael from MD
| October 08, 2025
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The overall experience in handling our claim was very poor. There was a common theme of lack of communication from the parties that had oversight of handling the claim. We (the homeowners) were not provided with critical upfront information and now a...
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The overall experience in handling our claim was very poor. There was a common theme of lack of communication from the parties that had oversight of handling the claim. We (the homeowners) were not provided with critical upfront information and now are faced with significant personal financial impacts to restore our home. [The restoration company's] lack of urgency and expertise in attending to malfunctions led to increased damage to our home. show less
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Cecilia and Alberto from CA
| October 06, 2025
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Douglas and Sandra from AZ
| October 06, 2025
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Did not return calls and texts in a timely manner. Did not explain Explanation of Coverage. Just told me my claim was approved and amount.
Laura and David from NH
| October 03, 2025
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
John and Linda from CO
| September 29, 2025
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Very professional and knowledgeable. Thanks for the good service.
Adrienne and Steven from OR
| September 29, 2025
Treated Professionally
Yes
Prompt Service
No
Overall Rate
★★★☆☆
We had a very hard time getting ahold of our adjuster. After many calls and emails, the main office would have to get involved before he responded.
