Thank you for all your help.

Very very very unsatisfied. Claim Adj. came out first time without calling then called and left msg saying he came but no one home then called in-office adj. and that clm adj closed case. Claim Adj then came out, inspected, took pics, and told me tha... show more Very very very unsatisfied. Claim Adj. came out first time without calling then called and left msg saying he came but no one home then called in-office adj. and that clm adj closed case. Claim Adj then came out, inspected, took pics, and told me that I did not have to open personal damage belongings in garbage bags that I could then put in bulk garbage. Upon speaking to in-office clm adj was told to get bags out of trash - they had already come and picked up - and go to laundry mat and that they will NOT cover my personal belongings that were dmgd that the adj that came to my house told me ok to throw away. Total loss was not covered sufficiently! 20 yrs of shoes, purses and clothing were dmgd in master closet. In bedroom with leak a tv and about $200.00 of toys were thrown away due to mold. Brown yucky staining water leaked all over the bedroom and master closet. About $3500.00 worth of personal dmg was not covered. Unacceptable! show less

After several calls to Stillwater they kept stalling and then sent a letter said they couldn't cover the claim. Bob was most professional and great to work with. He understood I couldn't live in desert without A/C.

Took a little longer than I expected but am satisfied and grateful for your service. Would have liked more communication.

Reimbursement process took long and then checks were issued improperly.

Was rude when called back after field adjuster had come to the house. Actually stated "I'll get to it when I can, we are busy and under staffed." This claim took 4 weeks to complete. A voicemail was left on a Supervisor line, however he never returned a call. Will be looking for coverage with another company. Would not recommend to anyone.

No comments submitted.

The project was completed in less than two weeks and I am very pleased by the quality of the work, but I hope that I never have another claim.

Steven - our case manager was very knowledgeable, caring, supporting and fast in timely manners. He contacted us right away and was very attentive and understandable with our issue (damage). Our adjuster Curt also provided very professional service. Thank you very much Stillwater for being here for us.

Based on the glass company they wouldn't recommend putting the same type of glass back into the door because they didn't think it was safe. I believe the insurance company should have told me the same thing regardless of what they pay.