After explaining that my husband David have not lived in the house since June 6th of 2014 it seems like I'm being looked upon and treated as a culprit. I've been treated with less than respect. I was even told that I would have to go and repurchase a... show more After explaining that my husband David have not lived in the house since June 6th of 2014 it seems like I'm being looked upon and treated as a culprit. I've been treated with less than respect. I was even told that I would have to go and repurchase all item loss before being fully compensated. If I was able to do that, there would be no need for insurance. I don't think I should be dictated as to what decision I should made. Will be looking to changing ins. co. show less

After explaining that my husband David have not lived in the house since June 6th of 2014 it seems like I'm being looked upon and treated as a culprit. I've been treated with less than respect. I was even told that I would have to go and repurchase a... show more After explaining that my husband David have not lived in the house since June 6th of 2014 it seems like I'm being looked upon and treated as a culprit. I've been treated with less than respect. I was even told that I would have to go and repurchase all item loss before being fully compensated. If I was able to do that, there would be no need for insurance. I don't think I should be dictated as to what decision I should make. Will be looking to changing ins. co. show less

All interactions were very professional and polite.

I had what I considered a small claim (less than 2K) but nonetheless important and expensive to me. My adjuster converted my benefits in a confusing manner. When benefits were paid, they included the lienholder, which seemed unnecessary (just about a... show more I had what I considered a small claim (less than 2K) but nonetheless important and expensive to me. My adjuster converted my benefits in a confusing manner. When benefits were paid, they included the lienholder, which seemed unnecessary (just about all damage was personal property). Incorrect lienholder, making benefits a total cluster-f*** to access. Still waiting for this process to be resolved. Thank god, this wasn't part of a natural disaster. I feel this could've been handled more expediently. show less

I found the process to be very difficult. The process of sending information in and having to wait multiple days is crazy. Along with that the claims specialist was tough to work with. The communication was very slow and frustrating. I could not emai... show more I found the process to be very difficult. The process of sending information in and having to wait multiple days is crazy. Along with that the claims specialist was tough to work with. The communication was very slow and frustrating. I could not email with her directly and when I would leave messages it would take days. When I spoke to contractors and realtors they found your process crazy. When I move I can confidently say this process has made it so I will find new insurance. show less

Chris provided excellent help in resolving my claim. Thank you for your professionalism and service.

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Residing out of state made dealing with this issue all the more challenging. However, both Jim and Doug were extremely helpful and accomodating to my schedule. Thank you both very much.

Excellent service from Jim and the Adjuster. Appointment was easy to make. The Adjuster came 2 days right after our call. Claim and follow up process were so efficient and effective.

Matthew, claim representative, was very professional and gave me personalized attention. He always returned my calls and kept me notified of my claim's status.