Thank you Lena! Thank you for helping me by re-issuing those checks when they were lost!
Fanta from NJ
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★☆☆☆☆
No comments submitted.
Robert from PA
| October 01, 2018
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
I am satisfied with the claim resolution. The adjuster did a great job. My only concern with the process was we had trouble connecting both by phone and email. I needed to get the repairs done, but the claim process took too long. I would recommend managing time to resolution as a performance metric. The quality of service was excellent, but the time to resolution needs work.
Robert from PA
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
James from HI
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Field claim rep, Jason, was exceptional. Very professional and timely in his handling of the claim.
Carole from NY
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Antonio from AZ
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Brian from AZ
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Patricia from SC
| October 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
David from AZ
| September 28, 2018
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The people I spoke to were courteous. No explanation of the amount of coverage was spoke of AT ALL. Of a $3200 charge for tree only you paid $1375 leaving me $1875.
Our response:
We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.
