I just want to say that my adjuster Rochell was excellent in helping me get through this unfortunate situation. Her attention to detail was fantastic. She made this process for me and my family very easy. Her working extra hours (including the time change) to assist was amazing and again very appreciated. Thanks, Rochell you're the best!!
Christopher and Sharon from MS
| July 03, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Ciara went over and beyond. She was very professional during the entire process. Excellent customer service skills and very thorough. The adjuster that came out to my home was excellent as well. I had a great experience with your representatives.
Huey-Lian from TX
| July 03, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Good job!!
Renee from TN
| July 03, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Charles from MD
| July 03, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Claims adjuster was very patient with us while gathering and uploading to app as we had problems in the beginning. After learning the app, the process was relatively easy. Thank you for working with us.
Anthony from WA
| July 03, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★★★☆☆
You people don't care how we live without our kitchen. Thank you for the bad service.
Fasika from VA
| July 03, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
I just don't understand that insurance company - their payments don't cover roofs entirely. Cost me a lot to replace the roof. How do you cover partial roof?
Our response:
We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.
Narciso from CA
| July 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Steve and Randi from TX
| July 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Randall has been friendly and knowledgeable.
Kayvon from CA
| July 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Both agent and adjuster were great to work with. 10/10