Process was confusing - never had a claim before so I have nothing to compare it to.
Jason from AZ
| July 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Haven and Stevi from CA
| July 02, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
My claim was put in March 11, 2024. This survey was mailed May 31st and I completed on 6-17-2024 and my claim STILL HAS NOT been started. My downstairs is all gone, no kitchen and they haven't started on it yet! At this rate it will be 6 months before my claim is completed.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices. Repairs have started and should be completed by mid-August.
John from CO
| July 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
What I expected, what I got. Good job.
Jason and Marianne from NV
| July 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
So impressed by the experience. The adjuster was a pro! Thanks, Randall!
Mina from CA
| July 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Great overall satisfaction and special thanks to adjuster, Randall for handling our claim in a professional and timely manner.
