This is in regard to the first claims examiner, Alison Moore: The feedback is only directed to our initial examiner. Rochell was able to remedy our situation in a timely manner and professionally.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Patricia from NY
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Being violated with this robbery was a terrible experience. Thomas was very kind and helpful. So informative in explaining everything.
Rocky and Brenda from KS
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Ashley was excellent with me! She got everything done and cover everything very well. She was very professional. She is very good at what she does!
Baylor and Katherine from WA
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Wade and Shirley from TN
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Diana from OH
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I couldn't be more pleased. Especially with the first rep. She patiently listened to my ranting on about the problem, was sympathetic and reassured me all would be alright.
Shenica from TN
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Very great and help me with what I need to get the job done.
Sharon from CA
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Florian from AZ
| July 10, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Everything was done in the professional manner. Everyone involved was polite, on time, no problems.
