Hard to follow up multiple times with Stillwater to have my claim processed. Was told I would hear back by x deadline and had to follow up again and again. If person was out of office that is no excuse as Stillwater should provide staff vacation coverage.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Timoteo and Sofia from TX
| July 15, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you.
Niddaphone from CA
| July 15, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Vanco from NJ
| July 15, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
John A Matias and Barbara from CA
| July 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Valerie from PA
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Cynthia and Jon from CO
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you, Rochell. We appreciate your great customer service.
Ana from CA
| July 11, 2024
Treated Professionally
Yes
Overall Rate
★★★★☆
No comments submitted.
Shou from CA
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Gerald and Virgina from SC
| July 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Overall Rate
★★★★★
We are very pleased with the kind of service we got. Thank you.
