I was frustrated with how many reps there were to each process taking 12-48 hours each. We switched agents twice without notice as I just go bounce back email. I had to pay $1.5K out of pocket for a rental car because the process took 7+ weeks.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Christopher from NY
| July 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Nimesh from TX
| July 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Jose from CA
| July 18, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Lynette from CA
| July 18, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Eduardo from AZ
| July 18, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
There was a delay in handling my claim. My case was passed to different agents until my case was resolved. Had to wait a couple of weeks to resolve.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Alicia from TX
| July 17, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
There is no way I can purchase a mattress with $279.80 nowhere. Thanks anyway.
William from SC
| July 17, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Sylvia and Holger from CA
| July 17, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I was especially pleased that it didn't require long wait times on the phone to talk to a representative. It was a pleasure to work with Robert. The case could not have been handled better.
Fariba and Faz from CA
| July 17, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
So disappointing to work with several people/agents at Stillwater, repeating myself about the vandalism and no conclusion. It's ridiculous!
Our response:
Our policyholder's complaint is in regards to an old claim which is an open vandalism claim. The policyholder is represented by an attorney in that matter and therefore we are not permitted to contact the policyholder directly.
