Randall was very thorough, took time to answer my questions, and made me feel valued as a customer. He wanted me to be satisfied.
Grigor from CA
| July 24, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Excellent service.
Rita from CA
| July 24, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I have had the most positive experience working with Stillwater and my claims examiner, Colby. Colby was always available to answer my questions and made the claims process easier for me.
Mary from KS
| July 24, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Thank you for your service.
John and Donna from CT
| July 24, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Robert and Kit from NM
| July 24, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
This took too long. 2 inquiries went unanswered. We had a claim in 2023 that was handled very well and this one was not.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Phoebee from NJ
| July 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Ronald and Susan from NE
| July 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Taylor did an excellent job handling my claim but the first estimator it was assigned to do nothing for almost 2 weeks.
Nicole from CT
| July 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Rochell, my claim adjuster, was very patient with me in answering my questions, she returned my phone calls as soon as she could. She was always polite, and she eased my nervousness going through the claims process. You are lucky to have her as your employee!
