Wont' attempt to explain more re: my great degree of satisfaction of Stillwater services for I am currently quite in difficulty health wise. Not functioning well. So sorry have yet to get case number to then send to Forrest - as soon as I get better!
Nenita and Roberto from NV
| August 12, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Please have somebody process my claim!
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
John and Tonya from AZ
| August 12, 2024
Claim is still not complete as of 12/22/23. Still waiting for countertops and cabinet doors.
Our response:
We contacted our policyholder to review their comments. The delays in this claim were caused by the contractor hired by the policyholder and not Stillwater's claim process. Repairs are complete now.
Thomas and Arline from AZ
| August 12, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
Felicia was very slow and disappointing in getting back to us. Always an excuse - we had to call daily to try and get results after a month went by. It wasn't until the supervisor Jennifer stepped in to get this claim completed that we were satisfied. Very poor service starting from day one June 4, 2024.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Deborah from NY
| August 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Since this is only our second claim, I didn't remember what needed to be done. You made it painless. Thanks.
David and Kara from AZ
| August 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Kathleen from MN
| August 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
The claims process was handled well overall but the claim processor was difficult to reach at times.
Nenita and Roberto from NV
| August 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Overall Rate
★★★☆☆
We appreciate and thankful that Taylor processed our claim but very dissatisfied with the first claim that nobody processed.
Robert from NE
| August 08, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Samuel from VA
| August 08, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Carla did a wonderful job explaining, following up and totally engaging with me and make me feel home and cared for. Thank you!
