No comments submitted.

The process of explaining the final report could be better.

To expect receipts for stolen items in order to get an accurate reimbursement is absurd and very offensive. I am an honest man who earns an honest living who spent an honest amount on those things. I signed and swore what I said was true. I cannot even replace my gold clubs.

There was a very disappointing lack of communication from Stillwater throughout this entire process and we are still awaiting reimbursement for multiple topics discussed over the phone and by email over the last three months.

On July 12, 2024 I emailed copies of receipts for my claim. I have received nothing from Stillwater. I have called numerous times and have never been able to speak to Alicia, nor has she ever called back. Nobody else can give me any information. All... show more On July 12, 2024 I emailed copies of receipts for my claim. I have received nothing from Stillwater. I have called numerous times and have never been able to speak to Alicia, nor has she ever called back. Nobody else can give me any information. All my neighbors have received their reimbursements and I have no idea what is going on. Not a great way to treat a customer. I am 80 years old. My husband is 83 years old and disabled. We have just survived the trauma of escaping through a burning building after being awakened at 4:30 by horrifying screams. We have had to live through the displacement from our home and living in a hotel for 10 days. Then we had to move back into a smokey building and smelly apartment, have everything cleaned that could cause me to have an asthma attack. I make sure to pay my premiums on time and am now left wondering what is going on with my insurance reimbursement. You are causing me unnecessary stress and anxiety which I definitely don't need at this time. show less

First call never returned. On 8/2 had to review forms. Will call back by Tuesday. 8/9 I called and was told a message would be given to her for call back ASAP! No response. I have no idea what's going on with my claim.

I wish to thank Derek for his leadership and guidance through the process of getting a new roof! Wonderful.

EXTREMELY difficult to get a hold of and no updates on claim. No replies to emails or questions, even when documents were not included as they should have been. Still no answers after several emails and weeks on end!

No comments submitted.

Note - I am rating the last person who acted as adjuster as approximately 4 people contacted me. There was a problem with communication as one person thought our heat pump caught on fire. Miscommunication.