Everything went smooth. I think some better communication would be better. Answering emails faster.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Anthony from NY
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
I realize I had a $1,000 deductible but my carpet was less than 2 years old and I feel that the estimate to replace was low and the fact that they took out depreciation was not fair.
Our response:
We called our policyholder to explain to her how she can recover the depreciation. She did not originally understand the process and feels better now.
Gary from PA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★☆☆☆☆
Roof, siding, gutter damaged on house. Roof damaged on external shed (adjuster didn't even look at it). Payment was $8,023. Full claim was $10K. Do you think $10K will cover a contractor to replace roof, siding, and gutter??? If you know one that will, let me know! And because of my claim, you raised my annual premium by >$150.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Deborah from NC
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Vinod from WA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The claims handling process was very smooth and quick. Intend to stay with Stillwater for long and recommend to others. Keep up the good work!
Climaco from NC
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Paul from PA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Juan from CA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
James from WV
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Vanessa was amazing in handling our claim. Very knowledgeable, answer all questions promptly. She was professional and kind in this time of distress for my family. Vanessa was rated A++++ in our minds. Thank you for your help. You are awesome! The independent adjuster "Rusty" that came was also amazing. Your team is a valued asset to Stillwater. Thank you Vanessa!
Arianne from CA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I'd prefer not to have a claim at all, but since I did, this is exactly how it should be handled! No problems whatsoever.
