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Rosemary from PA | May 21, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Had some issues because 3 bathrooms were involved and leak(s) were hard to locate but all went well and we are satisfied.

Shawn from MO | May 17, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
Vague w/o much explanation. No explanation of adjusters quotes only a random check showed up in the mail. No explanations and $ amount no where near matched the adjusters explanation while he was here. It was 100% up to me to initiate any and all communication throughout the process.
Our response: We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.

Brian from NC | May 17, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.

Thomas from VA | May 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.

Nina from CA | May 15, 2019
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
My claim was routed incorrectly from the getgo to the wrong dept. Sam was my adjuster - he was wonderful and helpful and treated me like a human being. Often called Sam for help when others wouldn't help me. Unfortunately when my claim was finally ro... show more
Our response: We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.

David from TX | May 15, 2019
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The level of customer service that I received was below professional. She did nothing but make innuendos about the claim I filed for my roof. She intimated that I was filing multiple claims and had received money for my roof previously. She was far f... show more
Our response: We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.

Nancy from NJ | May 15, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
While I'm still concerned w/ the 2 mo. loss of coverage limitation (which may ultimately result in a dispute), Jeff fully explained the provision of my policy and was extremely helpful in handling the various aspects of my claim. He is a great asset ... show more

Ken from IA | May 15, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.

Shirley from CA | May 15, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Everything was handled in a timely manner both by the adjuster and the claim processor.

Michele from AZ | May 15, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
The Adjuster did not say anything. We asked him for some pictures and did not receive them nor did we receive anything from the claims dept until I called.