The agent was phenomenal. He explained everything thoroughly and was very professional.
David from AR
| May 31, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Bao Huyen from AZ
| May 31, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Leonard from PA
| May 31, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The claim adjuster was very helpful and professional. Thank you.
Saba from NY
| May 31, 2019
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The 1st Adjuster was very unrealistic and poorly handle our case and thanks good has left the company and I end up talking to her supervisor who did great job comparing to her. I told her several time (the 1st Adjuster) that I will terminate my insurance with Stillwater due to the way she handle our case.
Our response:
We contacted our policyholder to apologize for the mistake. Our policyholder thanked us for the call and for correcting the situation.
Melody from CA
| May 31, 2019
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★☆☆☆
Adjuster said he would send an estimate - never did. Julia was great but claim was passed onto another agent because she was out of the office. Julia was great, though. Thank you for trying your best. The mold companies said they were going to send m...
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Adjuster said he would send an estimate - never did. Julia was great but claim was passed onto another agent because she was out of the office. Julia was great, though. Thank you for trying your best. The mold companies said they were going to send me the estimates and never did. Was told weeks later I needed build back estimates after getting mold estimates. I felt this was a very long and confusing process and it was the fault of other players. show less
Our response:
We contacted our policyholder who explained that she was very satisfied with Stillwater. She was frustrated with her contractor and thanked us for the call.
Lynnette from AZ
| May 31, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Belinda is an awesome adjuster and shows genuine caring.
