I asked for the page from my policy that states personal property is covered by named peril. I do not understand how I asked for full coverage insurance and am not covered for my personal property loss. Who wrote policy and why would I want that coverage. My adjuster rarely called me back after I left messages. Was a very high stress time and I was left all alone to deal with it all.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Howard from NJ
| July 12, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
We loss more than we got pay for because of the coverage, there need to be something that we could do to improve that so we can get back some of the value for our loss.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
David from CA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Overall Rate
★★★★★
Everything went smooth. I think some better communication would be better. Answering emails faster.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Anthony from NY
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
I realize I had a $1,000 deductible but my carpet was less than 2 years old and I feel that the estimate to replace was low and the fact that they took out depreciation was not fair.
Our response:
We called our policyholder to explain to her how she can recover the depreciation. She did not originally understand the process and feels better now.
Gary from PA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★☆☆☆☆
Roof, siding, gutter damaged on house. Roof damaged on external shed (adjuster didn't even look at it). Payment was $8,023. Full claim was $10K. Do you think $10K will cover a contractor to replace roof, siding, and gutter??? If you know one that will, let me know! And because of my claim, you raised my annual premium by >$150.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Deborah from NC
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Vinod from WA
| July 10, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The claims handling process was very smooth and quick. Intend to stay with Stillwater for long and recommend to others. Keep up the good work!
