My claim was handled very professionally and in a timely matter. Everyone was nice, and very informative.

I cancelled my insurance with you because of my terrible experience!

My condo flooded and was not inhabitable. With those circumstances, it took 3 days for adjuster to come out, 2 more weeks for someone to call me back, despite several messages, and 4 weeks in total to pay out for damages. Additionally, I found out at... show more My condo flooded and was not inhabitable. With those circumstances, it took 3 days for adjuster to come out, 2 more weeks for someone to call me back, despite several messages, and 4 weeks in total to pay out for damages. Additionally, I found out at that time (4 weeks after the flood) that my association insurance will actually be responsible for most of the damage repairs. Stillwater took 4 weeks to communicate this info to me, and now I have to start all over with the claim with condo association insurance. In the meantime, we have to live in hotel for 1 month and counting. Additionally, when I bought the coverage, it was explained to me that I would have coverage for living expenses in case of loss of use, when in case of this claim I did not. Horrible nightmare of an experience. show less

Theresa was excellent! This was very well handled in a quick and professionally handled. Thank you.

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None @ this time.

We loved Melanie. She was great and efficient in terms of communicating to us.

Thanks for your help.

Jeff was extremely professional and comprehensive with handling our claim. Stillwater is the BEST Insurance Co. we have ever had and will continue to have them insure our property. We have recommended Stillwater to friends and family and will continue to do so! Thanks to Jeff and Stillwater!

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