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Good job. Thanks.

Farrah was helpful, patient, professional and acted quickly during this stressful time. Communication was on point and she explained the insurance policy to me regarding what was covered, and what to do to get the water remediation handled quickly. T... show more Farrah was helpful, patient, professional and acted quickly during this stressful time. Communication was on point and she explained the insurance policy to me regarding what was covered, and what to do to get the water remediation handled quickly. Thank you, Farrah, for handling this claim in a manner that was more than reasonable! Appreciate all you did to help out with this claim. Your experience was much appreciated! show less

Jerrod has been great and very patient. He has explained the process well and has been very prompt. I enjoyed my interactions w/ him. The very first person I spoke to at Stillwater was horribly rude. He was short, impatient and abrupt. Based on my interaction with him, I was ready to switch insurance companies immediately. Fortunately, Jerrod was much kinder.

I only had conversations with my claim representative, Tricia.

Hello! I'm satisfied with the handling of my claim. This is the second time it happens in twelve years. I guess the only downside of this, is that I always been hit with the deditoble. The first claim the neighbor insurance did not accept any liabili... show more Hello! I'm satisfied with the handling of my claim. This is the second time it happens in twelve years. I guess the only downside of this, is that I always been hit with the deditoble. The first claim the neighbor insurance did not accept any liability and I ended up paying the extra $1000 for the repairs and this time again the deductible decreased the total payment. I guess I need to revise my policy and get a better coverage with less deductible, any suggestions? Thank you Ronald for your help. show less

The Claims Representative - Theresa was very helpful and quick to respond. Benjamin was very thorough in his inspection of my property. He was prompt and courteous. Thank you.

Thank you for handling my case with your full attention and care. I really appreciate it. With this check I am able to renew a lot of the items stolen. Which I am extremely grateful for. Thank you.

Fast response to initial claim. It was made clear what would be covered and what was my responsibility. Stillwater followed up often and gave me assurance assistance was available when needed.

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