Very poor coverage thru Stillwater I will change insurance coverage in April 2020.
Our response:
We contacted our customer to discuss her feedback. She was unaware of her $1000 deductible and thanked us for the call.
Donald from CA
| May 13, 2020
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★★☆☆
I felt the claims adjuster wasn't about me the client who has had my home damaged. She tried finding ways not to pay certain things. Felt like I was being interrogated. They should train them to do a better job at that.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Erez from CA
| May 12, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Thomas from AZ
| May 12, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Excellent and fast service. Very satisfied.
Brian from NJ
| May 12, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jeff and the crew are very professional, courteous representatives of your company. It is my pleasure working with Jeff and co. during this most difficult time.
