Great service. Handled my claim promptly. Marlene was great working with us.
Joann from CA
| September 13, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
My contractor is still figuring out the cost of material and doing a comparison of prices. Waiting for him to get back to me.
Thomas and Brenda from PA
| September 13, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Everything went as good as a customer would expect.
Fouad from CA
| September 13, 2024
No comments submitted.
Chris from WA
| September 13, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The worst insurance claim experience I have EVER experienced! I spoke to her one time in a very distracted and rushed manner. Since the first call she has not once returned any of my 2-3 dozen calls or emails! This is hands down the worst insurance I...
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The worst insurance claim experience I have EVER experienced! I spoke to her one time in a very distracted and rushed manner. Since the first call she has not once returned any of my 2-3 dozen calls or emails! This is hands down the worst insurance I have ever had! Terrible! I still haven't received money for covering my claim. You expect me to pay up front for every penny of the claim, you hire nasty adjusters who take tons of time to under estimate the damages and then you take forever to respond to the additional charges. The claim could have been wrapped up on 5 days - but it's over a month!! show less
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Ronald from TN
| September 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Vicki from TX
| September 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
I had to get my agent involved to get the correct amount of assessment amount. She was able to get it resolved for me.
