It was only after hunting down contact info for a VP of Claims that I was able to move our claim forward and keep our agent on task. It was absolutely impossible until that point. We were constantly told the agent's workload was heavy due to claims in other trouble spots around the country which made us feel like our claim was hardly as important or relevant.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Jacob from NC
| September 20, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
This process has been terrible. I cannot get anyone to reach back out. Literally, one of the most frustrating things to experience.
Our response:
We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.
Kathleen from AZ
| September 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
This has been a pleasant ordeal.
Yakoob from CA
| September 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Yes, everything was handled in good manner. Adjusters were very courteous but settlement was little miserly.
Eric and Dorothy from CO
| September 19, 2024
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★☆☆☆☆
Stefan needs a class on personal relations. I was told Jennifer would call about my complaint.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Garth from AZ
| September 18, 2024
Treated Professionally
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Daleen and Athol from CA
| September 18, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
When a customer has an urgency related to an unforeseen inconvenience - such as water leakage and no hot water, waiting a month or more for an adjuster is not acceptable. We did all the work from our end - however, would appreciate some payout 2 months later.
