Ericka did not respond to calls/voicemails or emails. We have tried to get ahold of her for WEEKS!
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Svetlana and Oleg from FL
| September 25, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you so much, we appreciate your help!
Ezella from NY
| September 25, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
I understand it took a little longer due to Amanda being sick. Dillon did an excellent job when he came to inspect my property. Very nice person to communicate with.
Nhung from NE
| September 25, 2024
Overall Rate
★★★★★
No comments submitted.
John from CA
| September 25, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Erik and Laura from MN
| September 25, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Gianni was polite and to the point.
Geraldine from CT
| September 25, 2024
Overall Rate
★☆☆☆☆
I was told that someone from Stillwater would come here to examine the damage. Never happened.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Roberta from CA
| September 24, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Anthony was great. He explained and answered my questions.
