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I had to be proactive and tenacious in following up. It's difficult when everything goes into one generic claims email.

I was impressed with the individuals who answered the phone calls - always courteous and helped to locate Julia when I needed to talk to her. Great service!

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I called so many times and was given a simple response. He wanted things emailed and no other way. Refused to call mortgage company with me (the mortgage company could not give me an email address). Finally, the mortgage company called Holman with me and together we figured out what information was needed and how to get it to them.

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Rob was very understanding and handled my claim in a timely manner.

The claim rep was very kind and understanding.

I said "Yes" to #2...but it took a while to get there. Managing expectations regarding timing is an opportunity for improvement. I also got conflicting instruction from two different people. In the end, it worked out but that could have been frustrating.