My claim was denied twice after finding out it was a plumbing issue (diverted valve). Our house is a mess due to the damage and have no idea how to fix it. Home insurance did not help us.
Our response:
This policyholder's policy did not have coverage for this claim therefore, Stillwater does not have any contractual duty under the policy to repair the home for this non-covered loss. The policyholder was advised as soon as we discovered the loss may not be covered. There is no further action required by Stillwater.
Kathryn from NY
| December 04, 2024
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Horrible service! Difficult to reach agent. Lots of delays in handling the claim. Very poor service. Will change company after claim!
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Michael from UT
| December 04, 2024
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★★☆☆
Erika refused to answer any calls or emails. Your underwriting cancelled my policy due to silly made up excuses.
Mohammad from CA
| December 04, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thanks to Stillwater and thanks to Forrest.
Brian and Katherine from VA
| November 25, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
A portion of my claim remains unpaid. I have received no response to my 4-5 emails attempting to discuss. Please call me ASAP.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
James from SC
| November 25, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Mark from PA
| November 25, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Forrest was very professional and helped me to recover from my unfortunate theft. Made me feel like he truly cared about me and he is an asset to your company.
Bobby from SC
| November 25, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Ms. Iris is very professional (employee of the week)!! Rainbow International should be removed from your list of companies to do business with!
