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Shenu from NJ | November 25, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
I had to be re-assigned for reasons unknown. I had 0 consistency until the end. I was taken care of throughout.

Althea from VA | November 21, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Stillwater has responded quickly and efficiently in helping with claims and needed repairs. I really appreciate the service.

Ted and Susan from MT | November 21, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you very much for your professionalism.

Ramniklal and Manjula from NJ | November 21, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
Stillwater processed claims in their favor with no good explanation, poor compared to other competitors.
Our response: We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.

Babylonia and Ramie from AZ | November 21, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Terri was awful to work with. I called on 9/10 and am just now getting a check on 10/23, 1.5 months later??? Awful service. I would email and call daily with no response. Rude and useless.
Our response: We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.

Brett and Kellie from CA | November 21, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Rob was excellent in communication and handling of our claim.

Thomas from NV | November 21, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
This claim was handled with the utmost courtesy and consideration. As clients, we are extremely satisfied with every aspect of your service and thank you all deeply.

Pablo and Elvira from NY | November 15, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.

Meiling and Jiahuan from CA | November 15, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Forrest is the one helping me for my claim. Appreciate! Thanks for your help this time.

Erin from CA | November 15, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Claim took close to 40 days to complete. Total claim amount was not paid out. Still awaiting my money owed for cheaper flooring that I had to purchase because insurance did not account for the original purchase price of flooring. Insurance coverage was extremely poor and put me back over a month of waiting. Phone calls and emails not answered due to poor customer service.
Our response: We contacted our policyholder for additional feedback. We discussed their specific claim details.