When you purchase insurance you expect that should an act of God take place, your family will be taken care of. This was not the case with Stillwater. I was made to feel like an adversary. $8891.73 was deducted from the cost of what you believed the ...
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When you purchase insurance you expect that should an act of God take place, your family will be taken care of. This was not the case with Stillwater. I was made to feel like an adversary. $8891.73 was deducted from the cost of what you believed the cost of a new roof would be. I am a senior citizen and this shortfall forced me to take a reverse mortgage to just put a new roof on our home. I will explain our story online in detail to keep other people from making the mistake of doing business with Stillwater. Call me if you want to make things right. show less
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Karen from FL
| December 11, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Zaan did an excellent job with contacting me quickly and was easy to contact.
Jesse from CA
| December 10, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
James from IN
| December 10, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
No comments submitted.
Utonne from DE
| December 09, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
I am in receipt of your customer satisfaction survey. First, I would like to say that Stillwater is the worst homeowner's insurance ever! My claim was handled with no sense of urgency even though my basement had a water leak. All my documents, carpet...
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I am in receipt of your customer satisfaction survey. First, I would like to say that Stillwater is the worst homeowner's insurance ever! My claim was handled with no sense of urgency even though my basement had a water leak. All my documents, carpet, and door are ruined
because of the poor service I received from your company. Also, why was this survey mailed to me instead of emailed to be completed on line? Everyone should stay far away from this company at all costs because they will not do anything for you! show less
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Daniel and Elizabeth from CT
| December 09, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
James is either over worked (too high a caseload) or does not understand how to effectively communicate. I would be happy to provide more details if you are interested.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Tracy from SC
| December 06, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Gene from MA
| December 06, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
For us to receive a response to calls, I had to go to our adjuster's supervisor to get answers regarding our claim status.
Connie from SC
| December 06, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Because my adjuster listened to all my questions and took her time to figure out all my issues.
