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At first the agent was very responsive and courteous. When I called later after sending an email, there was a bit of an attitude when I was given an explanation of what was covered. I didn't appreciate that.

Doesn't return phone calls.

Five weeks to process the claim and to get a hold of the adjuster took 2 weeks just to talk to him. This is an open and shut claim and should not have taken so long.

I was switched from one adjuster to another. No one notified me. I had to call in repeatedly to get information which wasn't always correct. Ultimately, I'd say it was a frustrating experience - but it did finally get worked out which I do appreciate.

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Damages to this day is not complete and the check that was sent only completed half of the damage.

Categorically the worst insurance claim process ever. My husband and I have never been treated with less respect and have never had such a problem making an insurance claim. To make matters worse, your field adjuster low balled our project to just under $11K but it actually cost us $18K. You are the worst insurance company ever! Auto and home! The worst! You are fired!

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