The agent sent payment and closed claim without discussing it with us to decide how we would like to proceed. She did not put installation in the claim. I felt she took a long time to handle the claim and rush the close of the claim. I was not satisfied with her service. The adjuster was more informed than her.
Our response:
We contacted our policyholder for additional feedback. We discovered that we were missing supplemental documentation. Once we receive it we will review to see if additional payout is required.
Jill and Daniel from CT
| July 02, 2025
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★☆☆
Our claims agent didn't respond to emails or voicemails. We had to speak to her supervisor, Chad, to get anything accomplished. We did things in a timely fashion and were not given the same professional courtesy.
Frances from NC
| July 02, 2025
Treated Professionally
Yes
Prompt Service
No
Overall Rate
★★★☆☆
I was disappointed with the lack of communication. I called my inspector and emailed with no response until I spoke with a supervisor.
Patsy from KY
| July 02, 2025
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★☆☆☆☆
I know it was a busy time and there were a large amount of claims, but it would have been nice to have the adjuster update me in the claims process. My agent was very helpful to me in getting in touch with the adjuster for me.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Elyssa and Mark from KY
| July 02, 2025
Treated Professionally
No
Prompt Service
No
Would Recommend
No
I never received communication regarding the claim for my house despite calling and emailing multiple times. My neighbor's garage was handled quickly but I could not get any communication about my own house. I cancelled the policy due to this.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Gualbertoi from CT
| July 02, 2025
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
A tree fell on the roof, damaging the exterior and some of the interior of the house. The process was very long, approximately 3 months until we received two checks for an amount less than the cost of the entire work. The insurance refuses to pay any damage to the interior of the house.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Shilpa from NJ
| July 02, 2025
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
The initial claim was filed/reported at the end of April 2025. We are in July and still waiting for the claim. The initial inspection missed several damages. The adjuster never responds to calls, often the call is escalated. Supporting information wa...
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The initial claim was filed/reported at the end of April 2025. We are in July and still waiting for the claim. The initial inspection missed several damages. The adjuster never responds to calls, often the call is escalated. Supporting information was submitted to adjuster but he never reviewed them. I have to constantly follow up with him. when I get him on the call that's when he starts looking at what has been submitted. It seems he has a heavy case load according to him. Overall not at all happy with Stillwater. show less
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Stephen and Lindsay from MA
| July 02, 2025
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
I tried to call to talk to the person handling my claim. They no longer worked for you. I had to jump through hoops to get answers.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
