At the beginning of the claim, contact/communication was exceptional. Ericka was fantastic with keeping in touch with me but seemed to be ignoring the contractors and other companies that helped with the cleanup. Originally, it seemed that things were moving along at a reasonable pace, but then took a month with little to no communication on how long it would take or why.

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At every turn you delayed/closed claims, knowing full well there was more. You added stress beyond measure to this process that has no monetary or means to recoup. Always the adjuster was "out of office, system malfunctioning, in a meeting, in traini... show more At every turn you delayed/closed claims, knowing full well there was more. You added stress beyond measure to this process that has no monetary or means to recoup. Always the adjuster was "out of office, system malfunctioning, in a meeting, in training..." Every single time I called. Emails were NEVER answered. Only got movement by threatening contacting insurance commissioner. Very bad customer service. Your adjusters are very skilled at looking at your bottom line - not my best interests. Horrible experience except with the "intermediaries" but even half of them do not seem to follow through. If I could give negative 1000 stars I would due to the mental stress and anguish caused by this process. show less

Took too much time to get this done from 4/17 to 6/10 and not contacted about the matter was not professional when talking too. And with an attitude. An inspector that came out to the house too. Have this insurance a long time from 2015 to 2025 and never had an issue or a claim til now.

First claim in 20 years!

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Deidre was great. Explained really good. Thank you for helping me.

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The representative Thomas was good and professional. The coverage for the loss was less than expected, but understandable. I will stay with Stillwater and would recommend your service to others. Thanks.

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