Jasmine has been amazing, very kind and listens with genuine care. I am sure she has heard it all before, yet she makes me feel like I am the only one. Thank you so much. You have made this experience tolerable. I don't care to repeat it, but Jasmine helped me a lot.
Kevin from OR
| August 03, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
So pleased with the promptness and the painless process of the claim. Thank you!
Natacha from MD
| August 03, 2015
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
The first adjuster was absent, never returned my calls. Never answered emails or responded to my faxes.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Gerald from PA
| August 03, 2015
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
You are extremely slow in responding to this claim. Still don't have emergency services check and you have not adequately covered the real costs to rebuild the condo.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
William from OH
| July 31, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you. We appreciate everything you have done for my wife and I considering the circumstances. Have a Blessed day.
