The time frame for this claim was totally unreasonable. The lack of response and apparent lack of concern was appaling. It it had not been for one rep, I feel that we would still be waiting to hear from Stillwater.
Gregory from WA
| August 14, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Delmar from AZ
| August 13, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Margaret from OH
| August 08, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you!
Gene from MD
| August 08, 2015
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Besides the handling of the latter part of the claim by Wes, the other process was handled poorly.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Carmen from NJ
| August 08, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Aaron from NJ
| August 08, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
This was my first homeowners insurance claim I've ever had and it was handled so well. Thank you!
Deborah from CA
| August 07, 2015
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Ms Lippe was kind and compassionate. I lost jewelry that was more than fifty years old. Rings that represented cherished memories of my past. I sincerely felt and still feel the sense of loss. However, this process was aided by the rapid response and recovery. I appreciate all of her efforts.
