Mellanie was easy to contact and provided a knowledgeable and professional experience throughout the process.
Milton from NY
| April 23, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Many thanks to Michelle for her quick responses and follow up. She is a true professional.
Terri from ID
| April 23, 2024
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★☆☆☆☆
This survey is based on my experience with Martin. Martin was argumentative and rude from the start. He did not explain anything. Martin was the only contact I had with Stillwater and based on his performance I would never use Stillwater or recommend this company to anyone.
Our response:
We contacted our policyholder to communicate the complaint, as noted, is with the third-party field adjuster. We have provided this feedback to the third-party provider to be used to improve their customer service practices.
Rosalind from NY
| April 23, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
There's not a thing that you could have done better. I appreciate your handling of the matter. Thank you.
Wassila from CA
| April 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The adjuster was very professional and knowledgeable. He gave me a great advice which I took.
Joyce from NC
| April 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Derek was extremely courteous. Stayed in good contact. Answered questions on timely basis.
Tim from NM
| April 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
David and Tenley from NY
| April 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Not satisfied with coverage amount which was far below market pricing for this type of claim.
