Alan was my claims examiner. He was patient, professional and thorough. There were some delays in the adjuster side, but Alan kept me informed of the progress and in the end I was very satisfied. Thank you!
Babak from AZ
| September 11, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
John from HI
| September 11, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Lotte was prompt and highly professional in dealing with our claim. Her positive attitude was welcome during a difficult time. She has also been very responsive to follow-up questions from us. Excellent job all around.
Danny from MD
| September 11, 2018
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★☆☆
Was I treated courteously, I would say yes. Now my claim was not handled in a reasonable time. The day it happened they showed up the next day, causing me to count on Red Cross for shelter. After that I would say my claim was handled professionally.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Jesus from AZ
| September 11, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
The adjuster missed two appointments and was late for the third one.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Joseph from AZ
| September 11, 2018
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★☆☆
Would of liked to see some back-up paperwork indicating line item expenses associated with my claim instead of just a check for the amount owed after my deduction.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
