The only thing that is difficult for us is that we have never in 18 years as homeowners had to file a significant claim, so this whole process is very foreign to us and we were (and actually still are) really confused about how all of this works and ...
show more
The only thing that is difficult for us is that we have never in 18 years as homeowners had to file a significant claim, so this whole process is very foreign to us and we were (and actually still are) really confused about how all of this works and the proper steps we need to take to complete our repairs. I wish there was a little more guidance to help us complete the process. We are currently at a standstill waiting for the adjuster to return to reevaluate the damages now that the water damage/mold had been taken care of. So we are not sure exactly how much more is going to be covered in order to figure out how we are going to disburse the claims payment oto each project. So, with all that said, I wish there was a bit more guidance from Stillwater as we are just kind of lost in this disaster at this point. Also, our adjuster Theresa was very polite and fairly prompt in returning my calls. We do appreciate the quickness of the initial payment so we can at least start the process. show less
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Ruth from VA
| November 01, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
I appreciate doing business with you, so far. I could rate you a five (5) upon the completion of the repairs. Thank you!
Barbara from NC
| November 01, 2018
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
No comments submitted.
Lillie from NC
| October 30, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Abu Nassir from CT
| October 30, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Aubree from AZ
| October 30, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The process was quite seamless and was handled very well. Thanks very much!
Andrew from AZ
| October 30, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Only issue took 3 days to get a hold of the adjuster to get a rental car...other than that completely happy with the whole process. We still want to stay with Stillwater Insurance after having a major car accident! Thank you to everyone!
Lucille from AZ
| October 30, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Elton from AZ
| October 30, 2018
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
It is Oct 19th - wind damage is from July 30th. No new roof - still no approval on supplement. No help - drywall damage increasing costing us more money! All of Aug over - all of Sept over - almost done with Oct - still no roof replacement or plan to get it done despite us and vendor reaching out.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
