Question #2 "Reasonable period of time"? The damage was done on June 18, 2018. I am writing this on Nov. 20, 2018 and we are the only home in this cul-de-sac that has not been repaired yet. Do you ever read the reviews on Stillwater? The first 9 in a...
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Question #2 "Reasonable period of time"? The damage was done on June 18, 2018. I am writing this on Nov. 20, 2018 and we are the only home in this cul-de-sac that has not been repaired yet. Do you ever read the reviews on Stillwater? The first 9 in a row gave you a 1 out of 5. The first review above 1 was written back on January 18, 2017. An overall rating of 2.7 is pretty sad. Fortunately the damages to our car were covered by Geico. They were fair and honest. I cannot wait to tell them about this fiasco. show less
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Barbara from FL
| November 26, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
No comments submitted.
Anna from OR
| November 21, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Great job! Adjuster - inspector is great!
Jovito from NJ
| November 21, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
We can't say enough thank you to Stillwater and Ms. Hagemeier for the prompt and professional attention received on our claim. So very grateful to all of you.
Tamika from OH
| November 21, 2018
Treated Professionally
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
It is just taking time for outside parties to complete which holds up.
Wilfredo from CA
| November 21, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Jay from WY
| November 21, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Thank you very much!
Sandra from AZ
| November 21, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Awesome staff. Very understanding, courteous, and very helpful and communicative throughout the entire process.
Lorena from AZ
| November 21, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Alexis made it clear she was here to help make this process as easy for me as possible and she did. Called back quickly and explained everything as we went. This was my first claim ever and she was great!