Initial check went to wrong address, per agent. Took a long time before agent went to property to assess. Agent did not clearly explain or seem to understand what steps were needed to close the claim.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Farnana from MD
| December 10, 2018
Treated Professionally
Yes
Prompt Service
No
Overall Rate
★★☆☆☆
Time it took to file, get someone out here, and receive payment. Then, having name of mortgage co. on the check. Now, I have to get it endorsed!
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
John from SC
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Gabriel from OK
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Michael from NJ
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jim and our adjuster were fantastic.
Teresa from CA
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Ashley from HI
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Anthony from CA
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Real easy to get my claim. It was hassle free and from the first phone call I knew what to expect. All my questions were answered. Very happy with everyone that I talked to. I am glad that I have your company for my renters insurance.
Gladys from NV
| December 10, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Marylou from MA
| December 04, 2018
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
From my very first call I spoke with Alan who immediately got a rep from ServPro that very same day. ServPro did an excellent job and the Supervising general adjuster Tony was terrific as well. Claims rep. Tisheba was wonderful as well. Thank you to your wonderful team Stillwater!
