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Michelle from CA | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jerrod was very helpful and informative. He is an excellent representative for your company.

Pok Pak from AZ | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Great adjuster, rep on phone took a little long.

Dustin from AZ | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
So far everyone has been courteous, on time and professional. I appreciate the high level of customer service. Thanks again!

Frank from AZ | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Brittanee was a pleasure to deal with. She was very prompt in returning my calls and taking care of this claim. Very satisfied on how she has helped me settle this claim.

George from VA | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Yvonne was extremely helpful and professional. She was always available and made this process as painless as possible. She was terrific.

Mohiuddin from CA | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Farah, adjuster - thank you.

Clifton from AZ | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Good service and professionalism.

Yonghe from WA | January 16, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
On December 11 of last year, my home was stolen. I was very satisfied with your company's compensation for my family's inquest. I only have one request. In the process of processing, if there is a Chinese translator, it would be good, because my English is not good. Thank you!

Kevin from AZ | January 14, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
Initial contact time was poor. Little coverage details given. Rep who came to home was fast and cague. REceived check before all items were claimed. No check details - what is the check to cover.
Our response: We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.

Alyss from OH | January 14, 2019
Treated Professionally
Yes
Prompt Service
Yes
Overall Rate
★★★☆☆
I was very unhappy with the estimator's lack of care and due diligence. His estimate was $10,000 less than the contractors and the estimator hired independently. This impacts peoples lives - he needs to take more care with his work.
Our response: We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.