This was my first claim in the almost 25 years I've lived in this home as of next month. I can only compare the experience to reimbursement and assessment on an auto claim. Everyone on the phone as well as the adjuster who came to the house were most... show more This was my first claim in the almost 25 years I've lived in this home as of next month. I can only compare the experience to reimbursement and assessment on an auto claim. Everyone on the phone as well as the adjuster who came to the house were most professional, thorough, and helpful. Everything was taken care of to my satisfaction. I am currently waiting on a decision regarding a high estimate for a new radiator and pipe work which is unbeatable. I commend your company for the promptness and exceptional service. show less

I had a horrible experience, it took 4 months to process my claim, the estimate for the repair in writing is $10,000.00. Stillwater severely underpaid me, I have called and written an email and have not heard back from anyone. I am considering cancelling my policy and suing!

Sadie was amazing to work with and very kind. There were never any times where we felt that she was frustrated or annoyed with us. She handled things professionally, yet very kindly, and was personable. We are grateful for the help we received through a very stressful process.

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Your adjuster was not responsive. He did not even explain how he came to the determination. I am clueless as to what exactly was covered and not covered and why. There was no explanation as to an appeals process. I do not agree with the determination that was made. I need detailed explanation.

This was my first claim. Jim made it easy and also, the website!

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It took entirely too long to get the adjuster to our home after a city water back-up flooded our first floor. Teh contractors already had the old floors ripped up, but couldn't install the new ones until the adjuster came out. We walked on concrete floors for a week.

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Melanie did an excellent job for informing me and taking care of the roof. Thank you very much.