Took over 2 months to get paid on a very simple water loss. I had to call after 5 days after the loss as I had not heard from anyone. Without my constant follow-up it would probably still not have been paid. Your desk adjuster Brice did an amazing job, he was the only bright-side in handling this claim. He did a great job talking to me through the whole process.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Michael from AZ
| July 19, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Mark from NM
| July 19, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
James from SC
| July 19, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Pamela from AZ
| July 19, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Yes! Couldn't ask for any more! Everything from start to finish was "Fantasmegorical." God bless Jacob (agent handling my claim) and Stillwater's Home (Rental ins.). Great experience! 2nd to none! First time requesting a loss claim. You all made it simple and the communication thru texts and emails was a great experience and Amen.
Inez from NJ
| July 19, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★★☆☆
Was never discussed with outcome and amount. Should have told customer once completed.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Renee from NJ
| July 12, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you for handling this matter in the utmost timely fashion with professionalism and understanding.
Joy from AZ
| July 12, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Jacqueline from MD
| July 12, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Rahim from NC
| July 12, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Most grateful for professionalism, efficiency and understanding of my damage and circumstances. I thank you and certainly will recommend Stillwater Insurance Company to others!
